How can we help?

Promotions

Just add your favorite skateboard to the cart, then add the Waterborne adapter. The 10% discount will apply automatically for you. No code needed.

Orders

We accept ShopPay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.

Once your order has been placed, it immediately starts going through our fulfillment process. Therefore, unfortunately, once your order has been placed, we’re unable to change any items you’ve ordered, this includes the quantity, size and/or color. We’re also not able to change the address once the order has been placed.

Once your order has been placed, it immediately starts going through our fulfillment process. Due to the fast turnaround time in our Warehouse, we cannot cancel or recall an order once it has been placed. The package will have to be delivered and then we can proceed with the returns process.

If you’re looking to return for a refund, we're here to help! We offer returns within 30 days of receiving your order. All items must be in brand new condition (unused, unridden) to be eligible for a refund and shipping costs are your responsibility for any delivery and re-delivery of goods.

Check out all of the details on our Returns Policy, such as which returns we can authorize and which ones we cannot.

Once you have checked those important T&Cs, if you still want to initiate a return, please complete our contact form here so our Customer Care Team can assess your returns request.

Your order may have been canceled for a number of reasons. If your order (or part of your order) is canceled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.

If you still have questions about your order cancelation, we recommend you get in touch with our customer care team by filling out the contact form here.

We're sorry to hear you received a damaged or faulty item. If you have just opened your brand new order and notice that your item is damaged, please send us the following information here:

- Your Order Number
- Item Name
- Photos that show the fault as clearly as possible

Don't worry about sending your damaged item back to us, just keep hold of it until you've been in touch and we advise you what to do next.

Upon assessment by us, if we deem your goods to be faulty, normal warranty conditions will apply. It is your responsibility to follow warranty/instruction information. We may ask you to return your item and we will despatch your replacement item (subject to availability) or will happily refund the original product price and associated delivery costs. This will return to the original method of payment.

Please note, you are responsible for all costs incurred in relation to any return. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.

We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:

- Order Number
- Full Name
- Name of item missing and item received
- Images of item received

We do offer promotions on our site throughout the year which you can keep up to date with by signing up to the Z-Flex mailing list at the bottom of our website, or by following @zflexskateboards on Instagram. By doing this, you’ll be the first to know about any sales, giveaways and launching of new styles! With that said, we do also have a bunch of items currently on sale which you can check out here if you can’t wait!

At the moment, we don't have Gift Cards available for purchase.

Orders come prepackaged in branded boxes so we don't offer a gift wrap service. If you are purchasing your board as a gift, keep an eye on the tracking to see if you can sneakily intercept the delivery and hide their new ride until it comes time for the big gift reveal!

Shipping

As soon as your order has been shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

*Please note, tracking may take around 24-48 hours to update after dispatch

We are committed to ship orders the next business day, so once an order has been processed we cannot change the address.

If the tracking number says it has been delivered, double check with all family members and/or neighbours that could possibly have picked it up. If the order is still not found please contact Australia Post or DHL Express who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with Australia Post or DHL Express to resolve the issue.

We offer Free Shipping on all AU orders over $50. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for AU and International shipping.

We are committed to ship orders the next business day, but due to currently delays, processing can take up to 2 business days. You will receive an email with the tracking number as soon as it is shipped and you can track your delivery progress there.  Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

We do ship to PO boxes.

We ship all Australia orders with Australia Post and international orders with DHL Express. Please note, your shipment does not require a signature on delivery.

Some international orders may have additional customs and import fees upon delivery. These are to be paid by you to the Courier. 

If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result of this occurrence. If you're unsure on whether you'll be subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.